We are pleased to offer Norman’s “No Questions Asked (NQA) Warranty”, providing customers with real confidence when they purchase quality Norman shutter, blind, and shade products, made available only through Norman. It is the warranty that even covers life’s little mishaps. If they break it, we’ll offer a like-for-like replacement, for free, with no questions asked! Norman’s NQA warranty provides consumers with a one-time replacement for the same product should it become damaged, defective, or inoperable after the point of installation. Norman’s NQA warranty does not cover motorisation, battery replacements, or other accessories, but does cover the product the motorisation is in. It is not able to be claimed for any showroom, display, or sample product.
The warranty applies to orders placed with Norman from the 1st of February 2019, for all Shutter programs, Portrait honeycomb shades, SmartPrivacy wood and fauxwood blinds, Soluna roller shades, PerfectSheer, and SmartDrape products. The warranty period commences from the shipment date indicated on the order, which can be found on the Norman portal. Norman’s NQA warranty does not cover colourfastness, products that have transferred ownership, been misused, modified, improperly measured, or damaged during installation. Products replaced under this warranty must be the same as the original order placed with Norman.
All program, material, colour, size, rotation etc. details must remain the same and are ineligible for change without a charge. Products that are ordered outside of Norman product specifications, and have “waived warranty”, are not covered by the NQA warranty. If Norman concludes that a replacement will not solve the warranty claim, and the appearance and operation follow our product specifications, we reserve the right to decline supply of the replacement product. Also, from time to time we may request photos of the non-conforming, defective, or damaged product to improve our product design, production systems and quality control procedures. Trip and labour costs associated with the reinstallation, and express shipping fees are not included in the warranty.
Norman offers a comprehensive General Warranty on all our quality shutter, blind, and shade products. This warranty requires the Retail Partner to provide sufficient evidence showing any product fault for Norman to proceed with the remake at no charge. Without sufficient evidence, the Retail Partner will have to reorder the product at a charge and will be invoiced accordingly.
Products that are ordered outside of Norman product specifications, and have “waived warranty”, are not covered by the general warranty. Trip and labour costs associated with the reinstallation, and express shipping fees are not included in the warranty. Replacement products will be shipped via the original order shipping method but can be upgraded to airfreight at a charge. For shipping damage claims, please report within 9 weeks from the Norman factory shipment date for container or sea freight, and 21 calendar days from receipt of goods for airfreight shipments. Please report all shipping damage and provide photos or videos clearly showing any issues. If the claims are outside of these dates, any replacement product will be supplied as a reorder at a charge.
