If you’re looking for an exciting role within a leading Australian company, you’ve come to the right place. Norman stands at the forefront of the window furnishings industry, offering innovative and stylish solutions that elevate the comfort and aesthetics of homes and businesses across the country. With a commitment to quality, design, and customer satisfaction, we pride ourselves on delivering exceptional products and services to our trusted retail partners. Discover more about our people, culture, and the opportunities that await you at Norman.
Work close to home in Albion, Brisbane northside and join a supportive, high-energy team with a 4.8★ Google rating. At Norman, you’ll launch your career in customer service, build new skills, and open doors to future roles in business development, sales, or leadership. Fast-paced, rewarding, and never boring!
About Norman
At Norman, we believe quality is in our DNA. Since 1974, we’ve been redefining craftsmanship in shutters, blinds, and shades — leading the industry in design, sustainability, and service.
Our Brisbane base in Albion is home to a tight-knit, supportive crew who thrive on pace, initiative, and shared wins. We’re proud of our 4.8★ Google rating, which reflects both our product excellence and our commitment to customer satisfaction.
This is a role for someone who wants to grow, be part of a collaborative team, and take their career to the next level.
What you’ll do
Be the first point of contact for retail partners (phone/email/chat)
Manage and process orders through our online portal
Coordinate with our factory and logistics partners to keep deliveries smooth
Send samples, parts, and manage invoicing in Xero
Keep customer records updated in CRM and systems
Work closely with a small, collaborative, and energetic team
What you’ll bring
Previous customer service or internal sales experience
Excellent written & verbal communication skills
Great organisation and attention to detail
Proficiency in Microsoft Office & CRM systems (Xero experience a bonus)
A positive, proactive, “can-do” mindset
Bonus if you’ve worked in logistics coordination or order management — but we’ll teach you the rest.
Why you’ll love it here
Real growth – opportunities to move into business development, interstate sales, or leadership as we expand
Culture that counts – a team that celebrates wins, values initiative, and backs each other
Reputation you’ll be proud of – join a business with a strong brand and 4.8★ Google rating
Northside convenience – work close to home, avoid the long commute, and be part of a local team
If you want to be in with a chance… please make sure you write up a one-page cover letter so that you can tell us:
Why you want to work with Norman and what excites you about our products, reputation, or culture.
What makes you the right fit – highlight your customer service, communication, or organisation skills.
How you see your career growing – whether that’s mastering customer service or stepping into business development, sales, or leadership down the track.
Your connection to our northside location – tell us why working in Albion suits you and how it fits your lifestyle.
Keep it clear, genuine, and no more than a page. You will have to do this for your application to be considered.
(An attachment in Word or PDF is preferred, but the basic text cover letter option will still be considered.)
The non-negotiables
A tailored cover letter is mandatory along with a copy of your CV/Resume.
Direct applicants only — recruitment agencies, thanks for thinking of us but we’ve got this one covered.
Next Steps
This is a highly sought-after role, and we expect a strong response. While we’d love to reply to everyone, we’ll only be contacting shortlisted candidates — thanks for understanding.
We’ll be interviewing as applications come in, so don’t delay – apply today with your resume and tailored cover letter.
We’re excited to see what you could bring to the Norman team, and wish you the very best of luck!
At Norman, quality sits at the heart of everything we do. Since 1974, we’ve been raising the bar in shutters, blinds, and shades with a focus on thoughtful design, long-lasting products, and genuine service.
Our Adelaide team works closely with retail partners across the region. We value initiative, clear communication, and people who enjoy building strong working relationships. If you like helping others succeed and want a role with balance and purpose, this could be a great fit.
About the Role
We’re looking for a part-time Account Manager – Retail Partner Support to work with our retail partners across Adelaide. This isn’t a sales role. It’s hands-on support: helping stores place orders, understand products, manage samples, and feel confident using our tools.
You’ll visit 1–2 retailers per day and become a trusted point of contact. Think of this as being the on-the-ground support for our Regional Business Development Manager, helping our partners get what they need to grow.
The role is Tuesday to Friday, 9:00am to 3:30pm (around 24 hours per week).
What you’ll do
Visit 1–2 retail partners each day to provide in-store support
Help teams navigate the online ordering portal and make accurate selections
Explain product updates and specifications in simple, practical language
Make sure stores have up-to-date swatches and sample bags
Help with pricing tools and basic pricing questions
Build strong working relationships so store teams feel comfortable reaching out
Share feedback and common questions with the Business Development Management team
Maintain a tidy, up-to-date showroom and welcome visiting retail partners
Log showroom visits and pass on trends or feedback
Support Marketing and Business Development Managers with small events, training, and product sessions
What you’ll bring
A genuine interest in helping people
Confident, friendly, and approachable style
Clear communication skills and a patient, teaching approach
Good organisation and the ability to work independently
Living locally or within an easy drive
A role that suits school hours or work-life balance needs
Strong emotional intelligence and the ability to adapt to different personalities
Experience in customer service, retail interiors, or a related field is helpful but not essential — we’ll train you
What we offer
Set part-time hours with overtime pre-approved
A supportive team and a role where you can make a difference
Ongoing training from our Business Development Management and Customer Service teams
Opportunities for growth over time
Travel and car allowance for site visits
Tools and materials provided (samples, phone, laptop)
How to apply
Please email your resume and a short note about why this role suits you to [email protected]
We’re always on the lookout for exceptional talent. If you’re passionate about what you do and eager to make a difference, we’d love to hear from you. Simply fill out the form below, and we’ll keep your details on file for future opportunities.
