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Join a team with a vision

If you’re looking for an exciting role within a leading Australian company, you’ve come to the right place. Norman stands at the forefront of the window furnishings industry, offering innovative and stylish solutions that elevate the comfort and aesthetics of homes and businesses across the country. With a commitment to quality, design, and customer satisfaction, we pride ourselves on delivering exceptional products and services to our trusted retail partners. Discover more about our people, culture, and the opportunities that await you at Norman.

Current Openings

Join our dynamic customer service and administration team where you will play a pivotal role in creating exceptional experiences for our retail partners, ensuring their needs are met with efficiency, empathy, and professionalism. You’ll be part of a collaborative environment that values innovation, supports growth, and celebrates success. If you are a solution-focused operator, and thrive in a fast- paced settng, then we want you on our team.

Objectives of this role:

  • The Customer Service Specialist at Norman will involve the efficient handling and coordination of all sales enquiries and customer service for the Company’s range of shutters, blinds and shades.
  • A “Can Do” attitude will be essential to proactively respond in a timely manner to incoming web, email and phone enquiries.
  • A flexible, enthusiastic and dynamic candidate will best suit this position that is a great communicator, has positive outlook and has the ability to work independently as well as participate as a key member within a small team environment.

 

Responsibilities:

  • Product Expertise: maintain comprehensive knowledge of Norman products to provide accurate and timely information to Retail Partners and consumers.
  • Customer Interaction: answer calls from prospective Retail Partners and consumers
  • Order Management: assist Retail Partners as they enter orders into the Norman portal including supporting them to answer any follow-up questions required to move the order into production
  • Production Coordination: facilitate effective communication between the factory and Retail Partners to reduce production time
  • Logistics Coordination: ensure up-to-date delivery times are communicated to Retail Partners as requested
  • Sampling and Parts Management: send parts and sampling orders to Retail Partners, including communicating with our warehouse partner and invoicing for these as required.
  • Data Management: maintain up-to-date information in the CRM, Xero and the Norman portal.
  • Team Collaboration: communicate effectively with team members to provide a coordinated approach to servicing Retail Partner needs and growing sales.
  • Stock Management: assist with inventory management.
  • Retail Partner Training: assist Retail Partners with initial and on-going training on the Norman portal and product offerings

 

Requirements:

  • Proven Experience: a strong track record in a dynamic internal sales environment.
  • Communication Skills: excellent verbal and written communication skills at all levels, especially over the phone and via email.
  • Organisational Skills: methodical and organised approach to work, with the ability to prioritise tasks efficiently.
  • Attention to Detail: critical attention to detail to ensure accuracy in all internal and external work and communication.
  • Technical Proficiency: competent computer skills and experience with Microsoft Office, CRM and Xero accounting software packages.

 

Why Join Us?

At Norman, you will be part of a team that values innovation, collaboration, and excellence. We offer:

  • Growth Opportunities: Be part of a company on the path to becoming a market leader.
  • Dynamic Environment: Work in a fast-paced, challenging, and rewarding environment.
  • Supportive Team: Collaborate with a dedicated team of professionals.

 

Interested in joining our team? Simply complete the form below, and we’ll be in touch soon!

We are looking for a talented, enthusiastic, and motivated Business Development Manager (BDM) to help reach our ambitious sales targets. The BDM will be supported by our national sales and marketing teams to achieve sales goals by building relationships and sales opportunities with existing retail partners and prospecting, onboarding, and developing new retail partners.

The BDM will have a strong understanding of the sales process and excel at generating leads, building relationships, and closing deals. The successful candidate will be a quick learner, apply empathy to understand the needs of our retail partners, possess strong negotiating skills and an ability to showcase our market offerings in a compelling way. Often tasked with giving presentations and attending training sessions, the BDM must be both personable and professional.

Objectives of this role:

  • Represent our company’s products and services, by developing a thorough understanding and comprehensive knowledge of how our solutions meet the needs of our retail partners and their customers.
  • Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics.
  • Generate leads and build relationships by organising daily work schedule to call on existing and potential customers.
  • Develop and implement a customer and prospect-based action sales plan under the guidance of the VSABDM and using data analysis provided by our CRM analytics and other industry sources.

 

Responsibilities:

  • Maintain working relationships with existing retail partners to ensure that they receive exceptional service and to identify potential new sales opportunities.
  • Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all product categories.
  • Possess in-depth product knowledge and be able to conduct demos and sell the features and benefits and handle objections.
  • Prepare concise and accurate reports, proposals, and other required documentation for team presentations.
  • Achieve sales goals by assessing current retail partner needs and following a defined selling process with new retail partner prospects, often including product demos and presentations.
  • Coordinate with the sales and marketing team members to ensure that sales budgets are being met and company standards are being upheld.

 

Requirements:

  • Previous internal or external sales experience, preferably within a similar industry.
  • Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
  • Proficiency with MSOffice, sales management, and CRM software.
  • Strong ability to balance persuasion with professionalism.
  • Ability to identify opportunities and execute on them.
  • Ability to close the sale based on value and not price.
  • Ability to work independently and meet deadlines.
  • Possess well developed analytical and reporting skills.

 

Why Join Us?

At Norman, you will be part of a team that values innovation, collaboration, and excellence. We offer:

  • Growth Opportunities: Be part of a company on the path to becoming a market leader.
  • Dynamic Environment: Work in a fast-paced, challenging, and rewarding environment.
  • Supportive Team: Collaborate with a dedicated team of professionals.

 

Interested in joining our team? Simply complete the form below, and we’ll be in touch soon!

We’re always on the lookout for exceptional talent. If you’re passionate about what you do and eager to make a difference, we’d love to hear from you. Simply fill out the form below, and we’ll keep your details on file for future opportunities.

Apply Here

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